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Skinkit accepts returns and exchanges only for products that arrive damaged, defective, leaked, or incorrect. Please report the issue within 48 hours (2 days) of receiving your order with clear photos or an unboxing video. The product must remain unused and in its original packaging.
Once your claim is approved, Skinkit will provide either a replacement product (subject to stock availability) or a store credit/coupon equal to the product value. Cash refunds and bank transfers are not available.
At Skinkit, customer satisfaction is our priority. We are committed to delivering high-quality skincare products and ensuring a smooth shopping experience. If you receive a damaged, defective, leaked, or incorrect product, we'll be happy to assist you.
Your request will be accepted if:
You received a damaged, defective, leaked, or incorrect product.
You report the issue within 48 hours (2 days) of delivery.
You provide clear photos or an unboxing video showing the issue and the parcel condition for verification.
To qualify for a return or exchange, the product must:
Be unused, unopened, and in its original condition.
Include the original packaging, seals, labels, and invoice.
Reach our warehouse within 15 days of the delivery date, after your claim has been approved.
All returned products are inspected by our Quality Assurance Team.
If your claim is approved, you will receive:
A replacement product (subject to stock availability), or
A store credit/coupon equal to the value of the product.
For hygiene and safety reasons, we cannot accept returns or exchanges for:
Opened or used products.
Products damaged due to misuse, improper storage, or mishandling.
Returns sent without prior approval from Customer Support.
Change of mind or personal preference.
Allergic reactions or dissatisfaction with product texture, fragrance, or results.
Customers are responsible for securely packing and returning approved products.
Please use a reliable courier service, as Skinkit is not responsible for items lost or damaged during return shipping.
Skinkit does not offer cash refunds or bank transfers.
Approved claims are compensated with:
A replacement product (subject to availability), or
A store credit/coupon equal to the product value.
To start a return or exchange request, contact Skinkit Customer Support with:
Your Order Number
Clear photos or an unboxing video showing the issue
Our team will review your request and guide you through the next steps.
Within 48 hours (2 days) of receiving your order.
Only products that are damaged, defective, leaked, or incorrect.
Your Order Number along with clear photos or an unboxing video showing the issue.
The product must be unused, unopened, and in its original packaging, including all seals, labels, and the invoice.
Approved returns must reach our warehouse within 15 days of the delivery date.
No. We only provide a replacement product or store credit/coupon.
Opened or used products
Products damaged by misuse or improper storage
Returns without prior approval
Returns due to change of mind, allergic reactions, or dissatisfaction with product results
The customer is responsible for return shipping charges.
Our Customer Support team will notify you after the returned product has been inspected by our Quality Assurance Team.
Email: customersupportskinkit@gmail.com
Phone & WhatsApp: +92 326 8485009
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM
If you need assistance, contact Skinkit Customer Support with your Order Number and clear photos or an unboxing video of the issue.
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Email: customersupportskinkit@gmail.com
Phone & WhatsApp: +92 326 8485009
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